Have their cross functional teams identify what parts of their organization and what processes can be modified to improve customer satisfaction.

Assess how Demand Side Management programs, from energy audits to load management, impact customers' actions and perceptions of the utility.

Identify and address power quality needs of different types of customers.

Identify ways to better communicate with customers about:

Power generation, transmission and distribution.
Removal of services historically provided by their utility.
A variety of billing issues and programs.
New products and services.
Issues associated with underground oil tanks.

Understand commercial customers' rate structure issues including demand and ratchet charges.

Identify issues which can be addressed to optimize trade ally cooperation, training and satisfaction - this includes work with developers, electricians, general contractors, and realtors.

Improve governmental relations with municipal, county and state governments and governmental agencies.